Refund policy

This policy applies to professional audit engagements offered by NodePipeline Base Advisory: payment-run reconstructions, duplicate-payment examinations, bank-file integrity reviews, match-control testing, payment-duty walkthroughs, and vendor bank-detail change reviews. This site does not sell software, physical goods, or run online checkout.

How payments work

Fees are agreed in a written statement of work. Payments are collected offline (bank transfer or other methods stated in the agreement). Website forms are for enquiries only and do not charge a card.

Deposits

Engagements typically require a deposit before sampling starts. The deposit secures a window for read-only access, sample selection, and the walkthrough. Amounts and due dates appear in your agreement.

Eligibility for a full refund

A full refund of amounts paid is available if:

• You cancel in writing before we start billed work (before kickoff or before we receive read-only access, whichever your agreement defines as start); or
• We cancel the engagement for reasons within our control before delivering agreed working papers, and no substitute schedule is mutually accepted.

Timeframe

Written cancellation received at least ten business days before the agreed kickoff is treated under the full-refund rule above, provided billed work has not started.

Partial refunds

If you cancel after work has started, we may issue a partial refund equal to amounts paid minus fees for completed stages (for example access confirmation, sample selection, draft working papers already shared) and non-recoverable third-party costs already committed with your approval.

Non-refundable items

• Stages marked complete and accepted in writing (including a delivered reconstruction pack or examination note).
• Facilitation or travel costs already incurred as scheduled in the agreement.
• Rush premiums for an accelerated window once that window has begun.

Work already started

Once we have sampled live documents or shared draft working papers for your review, that stage is considered started. Cancellation after that point follows the partial refund rules above.

Purchased materials

We do not sell retail products. If an engagement requires licensed extracts or certified copies obtained with your written approval, those third-party costs are non-refundable after the supplier’s cut-off.

Cancellation and rescheduling

You may request to reschedule kickoff, walkthroughs, or on-site sessions. We will offer the next available slot. Repeated no-shows for confirmed sessions may be charged as a session fee stated in your agreement and are not refundable.

No-shows

If your nominated owners miss a confirmed walkthrough without at least 24 hours’ notice (or longer if your agreement states otherwise), we may charge the scheduled fee for that session. That fee is non-refundable.

Refund process, timing, and method

Email hello@nodepipelinebase.digital with your organisation name, statement-of-work or invoice reference, and reason. You may also call +60 03-3343-5850 or write to 128 Jalan Kepayang Kawasan 18, Klang, Selangor, 41050, Malaysia. We confirm receipt within three business days and outline the calculation under this policy. Approved refunds are processed within 14 business days of written approval, returned via the original payment method or bank transfer to the account that paid the invoice. Bank processing times may add several days.

Exceptions

If a signed statement of work states different refund, deposit, or cancellation terms for a specific engagement, that agreement controls for that engagement. This policy does not create refund rights for products or delivery models we do not offer (such as e-commerce returns or software subscriptions).